Design personalized email experiences that guide customers through every stage of their journey—from first touch to loyal advocate.
Customer journeys are strategic email sequences that automatically adapt to your customer's behavior, preferences, and stage in the buying cycle. With Cocoonmail, you can create sophisticated, multi-touch campaigns that feel personal and timely.
Automatically send emails based on customer actions like clicks, purchases, or page visits.
Schedule emails at optimal times with intelligent delays and timing controls.
Combine email, SMS, and WhatsApp in a single journey for maximum reach.
Map out complete customer experiences with strategic touchpoints at every stage
Introduce your brand to new prospects
Nurture leads with targeted content
Drive purchase decisions
Keep customers engaged and loyal
Turn customers into brand ambassadors
Visual Journey BuilderDrag-and-drop interface to design complex customer journeys without coding.
Conditional LogicCreate if/then branches based on customer behavior, demographics, or engagement.
A/B TestingTest different paths, messages, and timing to optimize conversion rates.
Dynamic SegmentationAutomatically segment contacts based on journey progress and engagement.
Goal TrackingSet conversion goals and track journey performance in real-time.
Smart DelaysSchedule emails based on time zones, business hours, or optimal send times.
Exit TriggersAutomatically remove contacts from journeys when they complete a goal or meet exit criteria.
Re-entry RulesControl whether contacts can re-enter journeys and under what conditions.
Journey AnalyticsVisualize drop-off points, conversion rates, and engagement metrics for each step.
Template LibraryStart with pre-built journey templates for common use cases like onboarding or re-engagement.
Integration TriggersStart journeys from external events via API, webhooks, or CRM integrations.
Personalization EngineUse dynamic content, merge tags, and conditional blocks for hyper-personalized messages.
Welcome new users and guide them to their first success milestone with a series of educational emails.
Automatically remind customers about items left in their cart with personalized incentives.
Educate prospects over time with valuable content that moves them closer to purchase.
Thank customers, request reviews, and suggest complementary products after a purchase.
Win back inactive subscribers with targeted messages and special offers.
Trigger personalized sequences based on birthdays, anniversaries, or subscription renewals.
Start building intelligent customer journeys that drive engagement, conversions, and loyalty.
